This appendix is organized into the following troubleshooting sections:
During the installation, Oracle Universal Installer writes a text file that contains information on:
The log of installation actions is written to a file named
installActions<date>.log, located in the
<oraInventory>\logs directory. The
oraInstall<timestamp>.out files are also created and stored in the same logs directory. The
.out file for a particular session will be named with the same timestamp.
The installation log is used for debugging purposes only. All actions, queries, everything that happens during the installation, and all modifications to the target host are logged in the file.
A sample file is shown below:
installActions2002-08-16_09-52-16-AM.log Environment variables: ORACLE_HOME = PATH = E:\OEM\bin;E:\ORACLE815\bin;C:\Program Files\Oracle\jre\1.1.7\bin;C:\ORATST\BIN CLASSPATH = C:\Program Files\Exceed.nt\hcljrcsv.zip; Username is: jdoe The installer version is 188.8.131.52.0 *** Welcome Page*** Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar Setting value of INVENTORY_LOCATION to C:\Program Files\Oracle\Inventory Setting value of UNIX_GROUP_NAME to Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar Setting value of ORACLE_HOME to E:\Universal Setting value of ORACLE_HOME_NAME to Universal *** File Locations Page*** FromLocation = FROM_LOCATION = E:\bootstrap\cd\Disk1\stage\products.jar ToLocation = ORACLE_HOME = E:\Universal ToName = ORACLE_HOME_NAME = Universal Initializing installer access setup Setting value of ORACLE_HOME to E:\Universal Setting value of ORACLE_HOME_KEY to Software\ORACLE\HOME3 Setting value of ORACLE_HOME_FOLDER to Oracle - Universal Setting value of ORACLE_HOME_SERVICE to Universal Setting value of ToplevelComp to oracle.swd, 184.108.40.206.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] Setting value of SELECTED_LANGUAGES to [en] Doing operation for installer access setup Initializing inventory setup WCCE Doing operation in inventory setup WCCE *** Available Products Page*** TopLevelComp = ToplevelComp = oracle.swd, 220.127.116.11.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] LangsSel = SELECTED_LANGUAGES = [en] Setting value of ToplevelComp to oracle.swd, 18.104.22.168.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] Setting value of DepMode to Complete Setting value of TLDepModes to Complete, *** Installation Types Page*** DepMode = DepMode = Complete TLDepModes = TLDepModes = Complete, Setting value of DepMode to Complete Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of PRE_REQUISITE to true Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of SHOW_COMPONENT_LOCATIONS_PAGE to true *** Component Locations Page*** ShowCompLocs = SHOW_COMPONENT_LOCATIONS_PAGE = true Entering component: oracle.swd installation *** Summary Page*** ShowSummary = SHOW_SUMMARY_PAGE = null Global Settings Source : E:\bootstrap\cd\Disk1\stage\products.jar Destination : E:\Universal
Text files are also written in the
If a problem occurs during the installation, you should look for Java exceptions in these files.
Refer to the release notes for information on any Oracle Universal Installer limitations for a particular version.
The most common Oracle Universal Installer errors are listed below:
Make sure you have enough space in the default
TMP directory otherwise the installation will not succeed. The amount of space required depends on the product being installed.
Note:On UNIX and Windows, Oracle Universal Installer looks for
%TMP%.If neither is set, Oracle Universal Installer will default to
/tmpon UNIX and
Make sure you have a good staging area. You may have incorrectly copied the staging area from the CD to the hard disk.
NT Services, if a service is already started
This is a blanket error catch that catches any run-time errors like NullPointers from libraries. Check if the
temp\OraInstall\orainsrall.err has any stack trace. The user will have to call support to debug the staging area.
The following tips may help you to troubleshoot:
Make sure the correct version of the JRE is specified in the PATH.
If Java cannot run applications from a Sun machine on an NCD X terminal (Oracle Universal Installer does not start), remove the following file:
If you are deleting an Oracle home manually without using Oracle Universal Installer, the products remain registered with Oracle Universal Installer. You must then simulate a de-install so that all Oracle Universal Installer references are removed.
If the installation is canceled:
Products will not be registered with Oracle Universal Installer
Some files may have been copied, depending on when you issued the cancellation.
X terminal emulators that were tested with Oracle Universal Installer are listed in the following sections.
There is a known compatibility issue that Hummingbird has identified to be a problem with Exceed. You can fix it by going into XConfig/Screen Definition/Screen 0 and changing Window Manager from "Default to Native" to "Native." Refer to Figure B-1 to see the proper setup.
Another known issue where Exceed fails to recognize fonts is documented at the following site:
Refection X 6.2+: Select Settings/Window Manager/ Default Local Window Manager/ Reflection Window Manager. You may also have to select "X terminal desktop."
Reflection X 6.0: Select Connection/New XDMCP Connection/Connection Settings/Direct method/ type host destination and click Connect.
There is a known problem when using Tarantella to send DISPLAY to your Windows system, for instance, when using hosted UNIX systems. The bottoms of some Oracle Universal Installer screens may appear "cut off," with buttons not visible. The problem occurs only when you use an individual Tarantella terminal window so that Oracle Universal Installer window appears alone without a broader X-windowing environment.
To work around this problem, do one of the following:
Use keyboard shortcuts to invoke commands:
Use Alt-N for Next to move to the next screen.
On the summary page, use Alt-I to start the installation.
Use the Window Manager window in Tarantella, which displays the entire screen as if it were a UNIX monitor. Installer dialogs will appear properly in Window Manager.