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Calling Oracle Support Services

Some errors (that is, internal errors) will require that you call Oracle Support Services to report the error. When you call Support Services, please have the following information at hand:

  1. Your name, company, and Oracle Support ID number.
  2. The hardware, operating system, and release number of the operating system you are using.
  3. The complete version number of the component you were using when you encountered the error, including revision number and port release number, if any. (If you are unsure of the component's version number, choose Help | About Form Builder.)
  4. All other products (and version numbers) in use when you encountered the error (for example, Oracle 8.0.4).
  5. If you encountered one or more error messages, the exact message numbers and descriptions, in the order they appeared.
  6. A description of the problem, including any unusual conditions.
  7. The problem severity, according to the following codes: