| Oracle® Collaboration Suite Release Notes 10g Release 1 (10.1.2) for Solaris Operating System Part Number B25473-22 |
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View PDF |
| Oracle® Collaboration Suite Release Notes 10g Release 1 (10.1.2) for Solaris Operating System Part Number B25473-22 |
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View PDF |
This chapter summarizes release note issues associated with Oracle Mobile Collaboration. This chapter contains the following sections:
Section 9.2, "Resolved Issues in Oracle Mobile Collaboration"
Section 9.3, "Known Limitations and Workarounds in Oracle Mobile Collaboration"
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Note: Oracle Mobile Data Sync release note issues are described in Section 5.4, "Oracle Calendar Application System" in Chapter 5. |
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Note: This document was updated on February 23, 2007. Additional updates and new information can be found in Note 415183.1 on http://metalink.oracle.com. |
This section contains descriptions of new and enhanced features in this release of Oracle Mobile Collaboration. Though there are enhancements throughout Oracle Mobile Collaboration, here are some highlights:
Oracle Mobile Collaboration includes the following administration features:
Mobile Push Mail Server configuration
Mobile Collaboration performance monitoring
Device lock down (for Mobile Push Mail)
Push Mail client upload
Voice grammar and DTMF equivalents generation
Workforces are more mobile than ever, and Mobile Service Providers are offering more services to their customers than ever before. Users and providers need multi-vendor, standards-based solutions with support and optimization for a range of mobile channels and devices working seamlessly across various networks. The following sections describe these solutions:
Oracle Collaboration Suite 10g Mobile Push Mail offers a new level of flexibility and convenience to access e-mail on the go. Employing a new standard called Push IMAP (P-IMAP), Mobile Push Mail enables an always-on experience by "pushing" new and updated messages to mobile devices, instead of requiring users to synchronize, or "pull", their e-mail manually. As a result, users never miss out on e-mail, as all priority messages reach them anywhere, in real time.
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Note: Oracle Collaboration Suite 10gR1 only supports mobile devices running Windows Mobile 2003 Phone Edition for push mail |
The key features for Mobile Push Mail include:
P-IMAP-based Mobile Push Mail provides end-to-end secure, behind-the-firewall server solution to real-time push e-mail to all mobile devices. The Oracle solution pushes e-mail to mobile device in real time without requiring any user intervention.
Oracle's continuous, two-way real-time Mobile Push Mail ensures that any changes on the mobile device (that is, deleting an e-mail, responding to an e-mail, changing an e-mail's status from read to unread) are wirelessly synchronized with the server in real time. Likewise, changes from the server are wirelessly reflected on the mobile device in real time. No additional cradle, desktop software or manual reconciliation is required.
Mobile Push Mail is completely based on open standards and is truly device, transport protocol, and network-agnostic. The Oracle P-IMAP solution leverages the existing IMAP and HTTPS technology stack, and is completely open to be adopted by any device or e-mail server providers.
Mobile Push Mail over-the-Air (OTA) installation of the client. Whenever the latest version of the client is available, users are automatically notified on their devices with a link to upgrade the client. In addition, all user and application settings are also provisioned completely over the air to enable a most simplified setup experience.
Deployed behind the firewall, Mobile Push Mail provides an HTTPS and SSL stack based, complete end-to-end secure and reliable enterprise-class solution for mobile users.
Mobile Push Mail includes full support to push INBOX IMAP folder, and open and view attachments. It allows users to create or modify filters to specify which e-mail they want to be pushed to a mobile device.
Oracle Mobile Collaboration provides highly-optimized wireless access to collaboration information from any mobile device with browser capabilities. Here are some of the tasks an employee can perform from a browser on a mobile device:
Access, reply, or forward e-mail and voicemail.
View, modify, cancel, or change the status of appointments.
Look up in a global or personal address book.
Browse Oracle Collaboration Suite Content Services (Files) and fax selected files.
For example, the Mobile Inbox feature provides faster, personalized access to mail by allowing users to create virtual inboxes to receive only urgent mail, mail from the last 24 hours, only voicemails, only fax messages, or mail from selected senders. The mobile applications that support these Oracle Collaboration Suite services ship already configured. Mobile Text access supports text-only mode.
Retrieve and reply to e-mail, manage appointments, or call someone from your address book using voice commands from any phone. To get voice access to Oracle Collaboration Suite, employees call a voice gateway from the phone and interact with a voice interface. Oracle Mobile Collaboration voice-enabled applications respond to both voice and touchtone commands, and run on any Oracle-accepted VoiceXML gateway with speaker-independent speech recognition.
Users can access Oracle Collaboration Suite through ASK (asynchronous applications) from SMS, or any e-mail client. Employees can send simple ASK commands through SMS or e-mail to access their appointments for the day, look up employee information, or to browse a catalog of files to select a file to fax or send by e-mail.For example, users can send an ASK command cal through SMS to access all appointments for the day or find Harris to look up Harris in a corporate directory.
Oracle Collaboration Suite keeps your employees notified when they receive specific e-mail or voicemail, when important events are added or updated in their calendars, when they are invited to a web conference, or as a reminder for important meetings and web conferences. A unique benefit to employees is the freedom to specify which channel (SMS, MMS, e-mail, voice alert, or fax) they prefer to receive these notifications.
Table 9-1 lists resolved issues in Oracle Mobile Collaboration.
Table 9-1 Resolved Issues in Oracle Mobile Collaboration
| Description | Resolved In | Bug Number |
|---|---|---|
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The number of OracleAS Wireless Database Sessions increased as users accessed Oracle Collaboration Suite Portal ( |
10.1.2 |
4487987 |
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Oracle Mobile Push Mail Client caused exceptions during E-Mail Sync. |
10.1.2 |
4482280 |
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Errors occurred when returning from Mobile Preferences pages. |
10.1.2 |
4473493 |
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Oracle Voice Access: users received a fatal error when saying "Main Menu". |
10.1.2 |
4458550 |
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System disengaged after users say "Voice-mail", "Folders", or "Main Menu". |
10.1.2 |
4503356 |
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Voice Grammar generation failed. |
10.1.2 |
4414450 |
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Mobile Web Service did not validate User Identity from User Principal. |
10.1.2 |
4493790 |
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Response Time was unacceptable in stress testing against Mobile Mail. |
10.1.2 |
4394574 |
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Unable to log in through Voice after upgrade. |
10.1.2 |
4540413 |
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Phone Notification Failure: Delivery notification failed in non-Oracle hosted gateways. |
10.1.2 |
4291557 |
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Could not expunge folders with non-ascii names. |
10.1.2 |
4540921 |
This section describes the following issues and solutions:
Mobile users cannot access Oracle Collaboration Suite 10g Content Services (Oracle Files) if the WebDAV server is configured to run in HTTPS mode only.
The Help application does not display for ASK applications. To correct this problem, edit the Help application using the Content Manager tool as follows:
Access the OracleAS Wireless Content Manager, one of the OracleAS Wireless tools. You access the OracleAS Wireless Tools by clicking the administration icon for Mobile Collaboration in the System Components table of the Application Server Control Home page.
Enter the administrator user name (orcladmin) and the appropriate administrator password. The OracleAS Wireless Tools appear.
Click Content. The Content Manager appears and defaults to the applications browsing screen.
Select Help and then click Edit. The editing page appears, with the General parameters selected.
Enter help in the Short Name field and then click Apply.
Click Additional.
Verify that the Visible option is selected, so that the Help application is both visible (and accessible) to end users.
Click Apply.
Table 9-2 lists known issues in Oracle Mobile Collaboration.
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Note: Fixes for known issues may be available in cumulative patches. For a list of available cumulative patch downloads and their installation order, see note 406284.1 on http://metalink.oracle.com. Each cumulative patch includes aREADME.html file that lists all bugs fixed. |
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See Also: Chapter 2, "Oracle Collaboration Suite Cumulative Patch Release Notes", for information on cumulative patch new features and known issues. |
Table 9-2 Known Issues in Oracle Mobile Collaboration
| Description | Action | Bug Number |
|---|---|---|
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Users may not initially be able to access the Calendar page from the Mobile Browser. |
Users should sign in at least once to the Oracle Calendar Web client. From that point forward, Mobile Browser access to Calendar should work, even after the user signs out of the Oracle Calendar Web client. |
5256467 |
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Additional Messaging Server Process Resulting from Upgrade from 9.0.4.x. to 10gR1 |
Upgrading to Oracle Collaboration Suite 10gR1 from 9.0.4.x results in two Messaging Server processes. To improve performance, delete, stop, or disable the unneeded Messaging Server process and verify that the applicable Messaging Server process is configured completely (that is, the instance of the PushDriver includes parameters defined for user name and password). To do this:
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4545277 |
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Error in Voice Navigation After Upgrade An intermittent error has been reported in which an error occurs in Oracle Voice Access on an installation in which release 9.0.3.1 has been upgraded to the 10gR1 release. The error required users to hang up and then dial in again when they try to return to the Main Menu from one of the mobile applications (modules). |
To correct this error:
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4473879 |
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Configuring Mobile Push Mail for SSL Connectivity |
To configure SSL connectivity, you must modify the
The For further information on setting up Oracle Application Server Wireless to support HTTPS, see Oracle Application Server Wireless Administrator's Guide. |
Related to 4510910 |
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Error occurs on the Ports page after Wireless is configured. Configuring Wireless is sometimes required in order to use Oracle Mobile. |
If all Oracle Collaboration Suite components are configured using Collaboration Suite Control, you must restart Oracle Enterprise Manager after your configuration steps. |
4475021 |
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Globalization: Mobile users with multiple-byte character user names cannot access Oracle Collaboration Suite 10g Content Services (Oracle Files). |
User names must be in ASCII to enable mobile access to Oracle Content Services. |
2563595 |
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After upgrade from 9.0.4.1 to 10gR1, Oracle Collaboration Suite 10g Voice Access Messages (mail) plays only text-to-speech rather than a professionally recorded audio. |
To correct this issue, upload
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4540413 |
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After upgrade from 9.0.4.1 to 10gR1, users hear text-to-speech rather than professionally recorded audio for the messaging prompts and when there are no entries in the contact list. For Oracle Collaboration Suite 10g Voice Access Contacts, users hear "You can say 'Main Menu', 'Help', or hang up." The system does not understand the Main Menu command. |
This issue is resolved if you follow the procedure to correct voice navigation (Bug 447389), and apply |
4545819 |
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midtierSSLConfigTool Does Not Update the |
None |
4510910 |
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A problem has been reported by users who have configured Mobile Collaboration Server through Enterprise Manager. After configuration, the Mobile Preferences link on the Portal page may incorrectly point to a generic placeholder computer name (such localhost) instead of pointing to the actual computer name. |
A patch has been created to fix this problem. Navigate to http://metalink.oracle.com and download patch 4711201. |
4711201 |
The following table lists Oracle Mobile Collaboration globalization issues.
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Note: Fixes for known issues may be available in cumulative patches. For a list of available cumulative patch downloads and their installation order, see note 406284.1 on http://metalink.oracle.com. Each cumulative patch includes aREADME.html file that lists all bugs fixed. |
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See Also: Chapter 2, "Oracle Collaboration Suite Cumulative Patch Release Notes", for information on cumulative patch new features and known issues. |
Table 9-3 Globalization Issues in Oracle Mobile Collaboration
| Description | Action | Bug Number |
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Trying to save multiple-byte attachment names longer than 41 bytes will result in an error. |
Shorten multiple-byte file names before attaching to messages. |
4513583 |
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The Oracle Collaboration Suite Portal ( |
None |
4400585 |
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E-mail encoded in ISO-8859-8-I cannot be read from the Device Portal. |
None |
4600482 |
