Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Intended Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Oracle Real-Time Collaboration Administration

• Oracle Real-Time Collaboration Features
  • Oracle Real-Time Collaboration Web Client
  • Oracle Web Conferencing Console
  • Oracle Messenger Console
  • Oracle Real-Time Collaboration Add-In for Microsoft Office
  • End-User Documentation Portal
• Oracle Real-Time Collaboration Sites
• Oracle Real-Time Collaboration Administration Features
  • Oracle Real-Time Collaboration User Management and User Roles
  • Oracle Real-Time Collaboration Security Features
  • Oracle Real-Time Collaboration Administrative Tools
• Oracle Real-Time Collaboration Architecture
  • Oracle Real-Time Collaboration Components and Processes
• Oracle Real-Time Collaboration Hierarchy
• Oracle Real-Time Collaboration Client Connections and Run-Time Flows
  • Oracle Real-Time Collaboration Client Connection Details
    • Requirements for Connections Over the Internet
    • Allowing Access to Third-Party Clients For Messaging Over the Internet
    • Allowing Direct Access to XMPPS Over the Internet
  • Real-Time Collaboration Audio Services Connections
    • Flow for Audio Data in Oracle Web Conferencing
    • Audio Flows for Full-Duplex (P2P) Voice Chat in Oracle Messenger
  • Join Conference Flow for Oracle Web Conferencing
  • Send Message Flow for Oracle Messenger
• Process Interaction in Oracle Real-Time Collaboration
  • Process Interaction Within an Instance
  • Process Interaction Across Instances
  • Virtual Channel and Database Connections
• Oracle Real-Time Collaboration Ports and Network Connectivity

2 Postinstallation Basics for Oracle Real-Time Collaboration

• Postinstallation Configuration for Oracle Real-Time Collaboration
  • Setting Up an Oracle Real-Time Collaboration SSL Listening Point
  • Setting Up Oracle Real-Time Collaboration E-mail and Administration
  • Setting Properties Required for Use with Oracle Calendar
    • Forcing Users to Schedule Conferences Through Oracle Calendar
    • Allowing or Preventing Access by Guest Users
  • Setting Up Voice Conversion Servers for Oracle Real-Time Collaboration
  • Verifying Configuration
• Recommended Postinstallation Checks for Oracle Real-Time Collaboration
• Starting and Stopping Oracle Real-Time Collaboration Components
  • Commands to Use with Caution
  • Starting All Processes
  • Order in Which to Stop and Restart ("Bounce") Processes
  • Starting or Stopping Instances with Oracle Enterprise Manager
• Using the Configuration Wizard for Oracle Real-Time Collaboration
• About Document and Voice Conversion Servers
• Oracle Real-Time Collaboration Reassociation

3 Configuring Oracle Real-Time Collaboration

• Using Oracle Real-Time Collaboration Properties
  • Properties and Their Scope
  • Multiple-Scope Properties
  • Using rtcctl to Set Properties
  • Listing Current Property Settings
• Commonly Used Properties for Oracle Web Conferencing
  • Default Behavior of Basic Oracle Web Conferencing Features
  • Properties for Default Web Client and Conference Console Preferences
• Configuring Network Connectivity and Ports
  • Integrating with the Oracle HTTP Server
  • Setting Domain Names Used by Oracle Messenger
  • Configuring Client Connections
  • Integrating with a Load Balancer
• Increasing Component Processes and Connections
• Configuring SSL Security
  • How Properties Affect User Controls to Set Secure Connections
• Disabling File Exchange in Oracle Messenger
• Enabling Anonymous Chat Conferences in Oracle Messenger
• Preventing Guest User Access
• Allowing Persistent Passwords in Oracle Messenger
• Enabling Integration Services
• Configuring Clusters
• Configuring the Oracle Real-Time Collaboration Web Client Pages
  • Customizing the Web Client Page Colors
  • Customizing the Oracle Real-Time Collaboration Home Pages
  • Configuring Tables
  • Configuring the Enrollment and Join Conference Dialogs
  • Customizing the Privacy Statement Link
  • Suppressing the Schedule Tab if Oracle Calendar is Used
  • Configuring the Quicklinks Bin
  • Requiring Users to Provide a Conference Key For All Conferences
• Configuring E-mail Invitations
• Configuring Web Conferences
  • Configuring Conference Defaults
  • Configuring Sharing Options During a Conference
  • Configuring Conference Recording Options
  • Configuring Conference Chat Defaults
  • Configuring Attendee and Presenter Privileges
• Configuring Feedback Methods
  • Configuring Requests for Feedback After Conferences
  • Configuring Customer Feedback E-Mail Accounts
• Configuring Voice Conversion Servers
• Configuring Reports
  • Configuring Usage and Feedback Reports
  • Configuring Quality of Service Measurements
  • Configuring the Availability Report
• Controlling Archives
• Configuring System Logs
• Configuring Time Zones
• Configuring LDAP Settings
• Configuring Registration Notification Messages

4 rtcctl Command-Line Utility for Oracle Real-Time Collaboration

• Running rtcctl
  • Using rtcctl in Shell Mode
  • rtcctl Scripts
  • Keeping rtcctl Command Arguments Secure
• Setting System, Instance, Component, and Site Values
  • Forcing Property Inheritance
• List of rtcctl Commands
• Starting and Stopping an Instance
  • start
  • stop
• Listing System Information
  • listInstances
  • listComponents
  • versions
• Setting and Displaying Properties
  • setProperty
  • getProperty
  • getProperties
  • describeProperties
• Setting User Roles
  • modifyRole
  • Determining a User's Role
• Setting Conference Dial-In Information
  • addSysDialin
  • getSysDialins
  • deleteSysDialin
• Managing Groups for Group Presence
  • Creating and Using an Answer Group
  • Creating and Using a Broadcast Group
  • addGroup
  • addGroupMember
  • deleteGroup
  • deleteGroupMember
  • getGroups
  • getGroupMembers
• Testing and Monitoring the System
  • getState
  • getPids
  • getMonitorStats
  • runTests
• Getting Help and Quitting rtcctl
  • help
  • exit or quit

5 Monitoring Oracle Real-Time Collaboration Processes

• Automatic Process Monitoring
  • Process Manager and Oracle Process Management and Notification
  • Process Manager and rtcctl
  • High-Availability Process Manager for Oracle Presence Server Process
• Monitoring Service Availability
  • Web Client Service Availability
  • Database Connectivity
  • Document Conversion Service Availability
  • Oracle Messenger Service Availability
  • Web Conferencing Service Availability
  • Voice Conversion Service Availability
  • Viewing Automated Test Results in the Status Page
  • Setting Service Availability Tests
• Monitoring Components
• Monitoring Current Conferences
• Running Configuration Tests
  • E-Mail Configuration Test
• Checking System Configuration Status
• Oracle Real-Time Collaboration Monitoring Interfaces
  • Running the Test Servlet as an Authenticated User
  • Running the Test Servlet Without Requiring Authentication
  • Inputs to the Test Servlet
  • Output from the Test Servlet
  • Examples of Running the Test Servlet
  • Limitations of the Test Servlet

6 Historical and Statistical Reports for Oracle Real-Time Collaboration

• Oracle Real-Time Collaboration Archives Versus Reports
• Web Conference Reports
• Oracle Real-Time Collaboration Usage Reports
• Oracle Real-Time Collaboration Feedback Report
• Oracle Real-Time Collaboration Quality of Service Reports
• Oracle Real-Time Collaboration Security Report
• Oracle Real-Time Collaboration System Status Reports
• Oracle Real-Time Collaboration System Logs
  • Controlling Log File Details
  • Removing Old Log Files
• Publishing an Oracle Real-Time Collaboration Availability Report
• E-mailing Reports to Specified Recipients

7 Managing Oracle Real-Time Collaboration Archives

• Oracle Web Conferencing Archives
  • Contents of Conference Archives
  • Controlling What Archive Detail Can Be Viewed
  • Controlling Who May View Conference Archives
  • Storage for Recordings and Materials
• Oracle Messenger Archives
  • Saving Oracle Messenger Archives
  • Disabling Oracle Messenger Archives
  • Contents of Oracle Messenger Archives
  • Deleting Oracle Messenger Archives
• Creating a Privacy Statement for Users
• Purging Deleted Oracle Real-Time Collaboration Conferences

8 Oracle Real-Time Collaboration Sites

• Integrating Applications with a Site
  • Configuring Integration Services Using Properties
  • Enabling or Disabling Integration Services Using the Sites Tab
• Creating a Site
• Accessing a Site
• Assigning Site Administrators
• Customizing Site Properties
  • Using the Sites Tab to Set Conference Defaults for a Site
  • Locating the Authentication Token for a Site
• Site-Level Reports

A Troubleshooting Oracle Real-Time Collaboration

• Reporting System Failures to Oracle
• Troubleshooting Oracle Real-Time Collaboration Issues
  • Issues with User IDs and While Logging In
    • User Cannot Log In
    • Correct Login for Proxy Authentication
  • Issues With Client Connections
    • Cannot Support the Number of Clients Attempting to Connect
    • Connectivity Issues Appear in Diagnostic Reports
  • General Diagnostic Test Issues
  • Issues with Oracle Real-Time Collaboration Web Pages
    • Meeting Host Cannot Find a Schedule Tab
    • Users Cannot Upload Documents to the Materials Repository
• Troubleshooting Oracle Web Conferencing Issues
  • Hosts or Attendees Cannot Access Features
  • Users Cannot Dial Out for Voice Streaming
  • Conferences Scheduled in Oracle Calendar Do Not Appear in Oracle Web Conferencing
  • Conferences Scheduled in Oracle Web Conferencing Do Not Appear in Oracle Calendar
  • Text Files with Multibyte Characters or non-ASCII Characters Do Not Display Properly
  • Users Outside the Corporate Firewall Cannot Join or Start Meetings
• Troubleshooting Oracle Messenger Issues
  • Users Cannot Sign In to the Oracle Messenger Server
  • Users Cannot Create or Join Chat Conferences
  • Third-Party Clients Cannot Connect to the Server for Messaging

B Oracle Real-Time Collaboration Time Zones

C Oracle Real-Time Collaboration Log Files

D Oracle Real-Time Collaboration Database Accounts and Tablespaces

• Oracle Real-Time Collaboration Database Schema Accounts
  • Deleting User Data From the Oracle Real-Time Collaboration Database
• Oracle Real-Time Collaboration Tablespace Accounts

Glossary

Index