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Oracle® Real-Time Collaboration Administrator's Guide
10
g
Release 1 (10.1.2)
Part Number B25460-03
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Intended Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to Oracle Real-Time Collaboration Administration
Oracle Real-Time Collaboration Features
Oracle Real-Time Collaboration Web Client
Oracle Web Conferencing Console
Oracle Messenger Console
Oracle Real-Time Collaboration Add-In for Microsoft Office
End-User Documentation Portal
Oracle Real-Time Collaboration Sites
Oracle Real-Time Collaboration Administration Features
Oracle Real-Time Collaboration User Management and User Roles
Oracle Real-Time Collaboration Security Features
Oracle Real-Time Collaboration Administrative Tools
Oracle Real-Time Collaboration Architecture
Oracle Real-Time Collaboration Components and Processes
Oracle Real-Time Collaboration Hierarchy
Oracle Real-Time Collaboration Client Connections and Run-Time Flows
Oracle Real-Time Collaboration Client Connection Details
Requirements for Connections Over the Internet
Allowing Access to Third-Party Clients For Messaging Over the Internet
Allowing Direct Access to XMPPS Over the Internet
Real-Time Collaboration Audio Services Connections
Flow for Audio Data in Oracle Web Conferencing
Audio Flows for Full-Duplex (P2P) Voice Chat in Oracle Messenger
Join Conference Flow for Oracle Web Conferencing
Send Message Flow for Oracle Messenger
Process Interaction in Oracle Real-Time Collaboration
Process Interaction Within an Instance
Process Interaction Across Instances
Virtual Channel and Database Connections
Oracle Real-Time Collaboration Ports and Network Connectivity
2
Postinstallation Basics for Oracle Real-Time Collaboration
Postinstallation Configuration for Oracle Real-Time Collaboration
Setting Up an Oracle Real-Time Collaboration SSL Listening Point
Setting Up Oracle Real-Time Collaboration E-mail and Administration
Setting Properties Required for Use with Oracle Calendar
Forcing Users to Schedule Conferences Through Oracle Calendar
Allowing or Preventing Access by Guest Users
Setting Up Voice Conversion Servers for Oracle Real-Time Collaboration
Verifying Configuration
Recommended Postinstallation Checks for Oracle Real-Time Collaboration
Starting and Stopping Oracle Real-Time Collaboration Components
Commands to Use with Caution
Starting All Processes
Order in Which to Stop and Restart ("Bounce") Processes
Starting or Stopping Instances with Oracle Enterprise Manager
Using the Configuration Wizard for Oracle Real-Time Collaboration
About Document and Voice Conversion Servers
Oracle Real-Time Collaboration Reassociation
3
Configuring Oracle Real-Time Collaboration
Using Oracle Real-Time Collaboration Properties
Properties and Their Scope
Multiple-Scope Properties
Using rtcctl to Set Properties
Listing Current Property Settings
Commonly Used Properties for Oracle Web Conferencing
Default Behavior of Basic Oracle Web Conferencing Features
Properties for Default Web Client and Conference Console Preferences
Configuring Network Connectivity and Ports
Integrating with the Oracle HTTP Server
Setting Domain Names Used by Oracle Messenger
Configuring Client Connections
Integrating with a Load Balancer
Increasing Component Processes and Connections
Configuring SSL Security
How Properties Affect User Controls to Set Secure Connections
Disabling File Exchange in Oracle Messenger
Enabling Anonymous Chat Conferences in Oracle Messenger
Preventing Guest User Access
Allowing Persistent Passwords in Oracle Messenger
Enabling Integration Services
Configuring Clusters
Configuring the Oracle Real-Time Collaboration Web Client Pages
Customizing the Web Client Page Colors
Customizing the Oracle Real-Time Collaboration Home Pages
Configuring Tables
Configuring the Enrollment and Join Conference Dialogs
Customizing the Privacy Statement Link
Suppressing the Schedule Tab if Oracle Calendar is Used
Configuring the Quicklinks Bin
Requiring Users to Provide a Conference Key For All Conferences
Configuring E-mail Invitations
Configuring Web Conferences
Configuring Conference Defaults
Configuring Sharing Options During a Conference
Configuring Conference Recording Options
Configuring Conference Chat Defaults
Configuring Attendee and Presenter Privileges
Configuring Feedback Methods
Configuring Requests for Feedback After Conferences
Configuring Customer Feedback E-Mail Accounts
Configuring Voice Conversion Servers
Configuring Reports
Configuring Usage and Feedback Reports
Configuring Quality of Service Measurements
Configuring the Availability Report
Controlling Archives
Configuring System Logs
Configuring Time Zones
Configuring LDAP Settings
Configuring Registration Notification Messages
4
rtcctl Command-Line Utility for Oracle Real-Time Collaboration
Running rtcctl
Using rtcctl in Shell Mode
rtcctl Scripts
Keeping rtcctl Command Arguments Secure
Setting System, Instance, Component, and Site Values
Forcing Property Inheritance
List of rtcctl Commands
Starting and Stopping an Instance
start
stop
Listing System Information
listInstances
listComponents
versions
Setting and Displaying Properties
setProperty
getProperty
getProperties
describeProperties
Setting User Roles
modifyRole
Determining a User's Role
Setting Conference Dial-In Information
addSysDialin
getSysDialins
deleteSysDialin
Managing Groups for Group Presence
Creating and Using an Answer Group
Creating and Using a Broadcast Group
addGroup
addGroupMember
deleteGroup
deleteGroupMember
getGroups
getGroupMembers
Testing and Monitoring the System
getState
getPids
getMonitorStats
runTests
Getting Help and Quitting rtcctl
help
exit or quit
5
Monitoring Oracle Real-Time Collaboration Processes
Automatic Process Monitoring
Process Manager and Oracle Process Management and Notification
Process Manager and rtcctl
High-Availability Process Manager for Oracle Presence Server Process
Monitoring Service Availability
Web Client Service Availability
Database Connectivity
Document Conversion Service Availability
Oracle Messenger Service Availability
Web Conferencing Service Availability
Voice Conversion Service Availability
Viewing Automated Test Results in the Status Page
Setting Service Availability Tests
Monitoring Components
Monitoring Current Conferences
Running Configuration Tests
E-Mail Configuration Test
Checking System Configuration Status
Oracle Real-Time Collaboration Monitoring Interfaces
Running the Test Servlet as an Authenticated User
Running the Test Servlet Without Requiring Authentication
Inputs to the Test Servlet
Output from the Test Servlet
Examples of Running the Test Servlet
Limitations of the Test Servlet
6
Historical and Statistical Reports for Oracle Real-Time Collaboration
Oracle Real-Time Collaboration Archives Versus Reports
Web Conference Reports
Oracle Real-Time Collaboration Usage Reports
Oracle Real-Time Collaboration Feedback Report
Oracle Real-Time Collaboration Quality of Service Reports
Oracle Real-Time Collaboration Security Report
Oracle Real-Time Collaboration System Status Reports
Oracle Real-Time Collaboration System Logs
Controlling Log File Details
Removing Old Log Files
Publishing an Oracle Real-Time Collaboration Availability Report
E-mailing Reports to Specified Recipients
7
Managing Oracle Real-Time Collaboration Archives
Oracle Web Conferencing Archives
Contents of Conference Archives
Controlling What Archive Detail Can Be Viewed
Controlling Who May View Conference Archives
Storage for Recordings and Materials
Oracle Messenger Archives
Saving Oracle Messenger Archives
Disabling Oracle Messenger Archives
Contents of Oracle Messenger Archives
Deleting Oracle Messenger Archives
Creating a Privacy Statement for Users
Purging Deleted Oracle Real-Time Collaboration Conferences
8
Oracle Real-Time Collaboration Sites
Integrating Applications with a Site
Configuring Integration Services Using Properties
Enabling or Disabling Integration Services Using the Sites Tab
Creating a Site
Accessing a Site
Assigning Site Administrators
Customizing Site Properties
Using the Sites Tab to Set Conference Defaults for a Site
Locating the Authentication Token for a Site
Site-Level Reports
A
Troubleshooting Oracle Real-Time Collaboration
Reporting System Failures to Oracle
Troubleshooting Oracle Real-Time Collaboration Issues
Issues with User IDs and While Logging In
User Cannot Log In
Correct Login for Proxy Authentication
Issues With Client Connections
Cannot Support the Number of Clients Attempting to Connect
Connectivity Issues Appear in Diagnostic Reports
General Diagnostic Test Issues
Issues with Oracle Real-Time Collaboration Web Pages
Meeting Host Cannot Find a Schedule Tab
Users Cannot Upload Documents to the Materials Repository
Troubleshooting Oracle Web Conferencing Issues
Hosts or Attendees Cannot Access Features
Users Cannot Dial Out for Voice Streaming
Conferences Scheduled in Oracle Calendar Do Not Appear in Oracle Web Conferencing
Conferences Scheduled in Oracle Web Conferencing Do Not Appear in Oracle Calendar
Text Files with Multibyte Characters or non-ASCII Characters Do Not Display Properly
Users Outside the Corporate Firewall Cannot Join or Start Meetings
Troubleshooting Oracle Messenger Issues
Users Cannot Sign In to the Oracle Messenger Server
Users Cannot Create or Join Chat Conferences
Third-Party Clients Cannot Connect to the Server for Messaging
B
Oracle Real-Time Collaboration Time Zones
C
Oracle Real-Time Collaboration Log Files
D
Oracle Real-Time Collaboration Database Accounts and Tablespaces
Oracle Real-Time Collaboration Database Schema Accounts
Deleting User Data From the Oracle Real-Time Collaboration Database
Oracle Real-Time Collaboration Tablespace Accounts
Glossary
Index