This diagram, Live Help Flow, has three main elements:

• Oracle Messenger client. The following URL is next to it:

  http://rtc.domain.com/imtapp/im/imWebChatClient.jsp?r_groupJID=<supportGroupJID>&useToken=true&r_fromUserJID=<guestUserJID>&tokenDigest=<tokenDigest>&tokenID=<tokenID>&s=<subject>&siteID=<siteID>

• A box labeled "Oracle Messenger Server"

• A box labeled "PL/SQL Token Table"

The following arrows connect these elements. These arrows are numbered:

1. From the Oracle Messenger client to "Oracle Messenger Server." This arrow is labeled "Forward credentials to Oracle Messenger Server."

2. From "Oracle Messenger Server" to "PL/SQL Token Table." This arrow is labeled "Validate token."

3. From "PL/SQL Token Table" to "Oracle Messenger Server." This arrow is labeled "Return true."

4. From "Oracle Messenger Server" to the Oracle Messenger client. This arrow is labeled "Start guest user chat session."