Oracle® Application Server Installation Guide 10g Release 3 (10.1.3.1.0) for Linux x86 B31013-01 |
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This appendix describes solutions to common problems that you might encounter when installing Oracle Application Server. It contains the following sections:
The installer writes the following log files:
oraInventory_location
/logs/installActions
timestamp
.log
oraInventory_location
/logs/oraInstall
timestamp
.err
oraInventory_location
/logs/oraInstall
timestamp
.out
If you encounter an error during installation:
Read the Oracle Application Server Release Notes for the latest updates. The release notes are available with the platform-specific documentation. The most current version of the release notes is available on Oracle Technology Network (http://www.oracle.com/technology/documentation
).
Verify that your computer meets the requirements specified in Chapter 2, "Requirements".
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If a configuration assistant failed, check the log file for that configuration assistant. Section D.2, "Description of Oracle Application Server Configuration Assistants" lists the configuration assistants and the location of their log files. If you do not see log files from some configuration assistants in the ORACLE_HOME/cfgtoollogs
directory, exit the installer. This causes the installer to copy the log files to that directory.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Appendix C, "Deinstallation and Reinstallation".
Correct the issue that caused the error.
Restart the installation.
This section describes common installation problems and solutions:
Section E.3.3, "Prerequisite Checks Fail at the Start of Installation"
Section E.3.4, "Installer Disappears After Running the Preinstallation Checks"
There are two sets of log files:
The installer writes the following log files:
oraInventory_location
/logs/installActions
timestamp
.log
oraInventory_location
/logs/oraInstall
timestamp
.err
oraInventory_location
/logs/oraInstall
timestamp
.out
Oracle_Home
/install/make.log
The configuration assistants write log files in the ORACLE_HOME/cfgtoollogs
directory.
Note that if you want to access the log files created by the configuration assistants, you need to exit the installer first. The log files are inaccessible if the installer is still in use.
Problem
Linking failed, and ORA errors were displayed during installation
Solution
Exit the installer and check the log files for any error message. In particular, check the ORACLE_HOME/install/make.log
file.
Remove the failed installation. Before reinstalling Oracle Application Server, make sure that your computer meets all the requirements listed in Chapter 2, "Requirements".
Check especially the following requirements:
Check that the kernel parameters are set to the proper values. Note that if you change the value of a kernel parameter, you must exit the installer and restart your computer for the new value to take effect.
Check that you are installing Oracle Application Server in a valid directory. For example, you cannot install Oracle Application Server in a database Oracle home. See Section 2.12 for a complete list.
Problem
The prerequisite checks that are run at the start of installation failed
Solution
If the prerequisite checks display warnings about missing operating system patches or patch bundles, the patch may actually be missing, or it may have been superseded. If your computer contains the patch that supersedes it, you can ignore the warning.
See Section 2.3, "Software Requirements" for a list of required operating system patches.
Problem
The installer disappears after running preinstallation checks
Solution
The directory that is the mount point of the CD-ROM or DVD-ROM was mounted with incorrect permissions, and this caused the pwd
command to not work correctly. When you run pwd
, it returns "cannot determine current directory".
To fix:
Unmount the CD-ROM.
Change permissions of the mount directory to 755.
Remount the CD-ROM.
The installer should now run correctly.
If your installation was not successful, you have to deinstall it first before you can install Oracle Application Server again. Refer to Appendix C, "Deinstallation and Reinstallation" for instructions.
Problem
Messages do not appear in the desired language, or messages are not displayed correctly
Solution
Currently Oracle Application Server does not support adding or removing languages after installation.
If you are serving non-English content, be sure you add all the languages that you need during installation. To add languages during installation, click the Product Languages button in the "Select Installation Type" screen. To see which languages are installed by default, see Section 3.3, "Installing Additional Languages".
If you are serving non-English content and forgot to click the Product Languages in the installation, the user interface might not display properly because the required fonts were not installed. You can fix this by contacting Customer Service for the requirement fonts.
This section describes general tips for troubleshooting configuration assistant failures. See the next sections for specific configuration assistant failures. See also Appendix D, "Configuration Assistants".
Problem
Configuration assistant failed
Solution
Configuration assistants fail from a variety of causes. Some things you can check are:
Check the log files for the failed configuration assistant to determine the problem. The log files are located in the ORACLE_HOME/cfgtoollogs
directory.
Fix the problem indicated in the log file, and click Retry to rerun the failed configuration assistant.
If the configuration assistant fails while running configuration assistant execution commands on the command line, then run the configuration assistant execution command again.
You can use the generated script file named configtoolcmds.pl
located in the ORACLE_HOME
/bin
directory to run the failed configuration assistant again. The configtoolcmds.pl
script is generated after you exit the installer. During silent or non-interactive installation, the configtoolcmds.pl
script is generated immediately after configuration assistant failure.
If this appendix does not solve the problem you encountered, try these other sources:
Oracle Application Server Release Notes, available on the Oracle Technology Network (http://www.oracle.com/technology/documentation
)
OracleMetaLink (http://metalink.oracle.com
)
If you do not find a solution for your problem, open a service request.