Siebel Automotive Guide > Managing Collections >

Managing the Cure Process

Companies send cure letters to a customer who is in default, that is their account is delinquent, before initiating vehicle repossession process. In addition to this letter, companies also send a letter for notice of sale after repossessing a car from the customer. The requirement for sending the different types of letters is driven by state government legislations. Through a letter administration view, Siebel collection agents can provide a captive to capture the rules and templates for these letters.

Through parameters set in Collections Administration, time fences and activities which vary state by state are defined. Correspondence is then initiated by the collection agent, triggering a business process that validates applicability, timing, selection of the proper template, and generation of the letter.

To generate the cure process

1. Navigate to the Financial Accounts > Financial Account List view.
2. Drill down on the Account # field link for the selected record.
3. Click the Collection view tab, and then click the Correspondence link.
4. In the Correspondence list, select the record and click Generate Cure Letter.

   Letter gets generated and a record gets created in the Correspondence.

To generate notice of sale letter

1. Navigate to the Financial Accounts > Financial Account List view.
2. In the Financial Accounts list, query for the account for whom the letter for notice of sale needs to be generated, and then drill down on the Account # field link.
3. Click the Collection view tab, and then click the Correspondence link.
4. In the Correspondence list, select the record and then click Generate NOS Letter.