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Creating a Recall Campaign (Dealer)

If the OEM recalls a vehicle because of a defect, dealers can manage this recall as a campaign.

The dealer creates the campaign and offers in the usual way. In the Category field, the dealer selects Recall. The dealer associates the recalled vehicle with the campaign.

Then the dealer can execute the campaign in the usual way to contact all customers who have bought that vehicle from them and to track the customers' responses to the recall.

To create a recall campaign

  1. Navigate to the Campaign Administration screen.
  2. In the Campaigns list, add a new record and fill out the necessary fields.

    In the Category field, select Recall.

  3. Associate the recalled vehicle with the campaign, as described in Associating Campaigns with Vehicles (Dealer).
Siebel Dealer Administration Guide