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Example of a Workflow Policy Action: Creating a Database Operation Action

Two kinds of database operations are possible in Workflow Policies—insert and update. Insert allows a record to be inserted into a table in the Siebel database. The update database operation allows one or more columns in an existing record to be changed.

In the following example, a database update occurs when you use Workflow Policies to update the value of the Priority field to Very High if the Severity is Critical.

To create a Database Operation to update Service Request Priority

1. In the Workflow Policies Actions view, fill in the Actions applet fields.
   1. Create a new record in the Actions applet and enter the name of the action:

      Update SR Priority to Very High

   2. Select a predefined workflow policies program from the Program field picklist:

      Change SR Priority

2. Fill in the Arguments applet.
   1. Select from Name picklist:

      New Priority

   2. Select from Value picklist:

      1-Critical