Siebel Communications Guide Addendum > Customer Order Management >

Setting Up Promotion Price Adjustments for Components

Administrators can set up adjustments to prices for components that are part of a customizable product in a promotion. When a user creates an order or quote for that customizable product in the promotion, the user can view the adjusted prices for the components. You can add promotion components to price lists in the same way that you add other components to price lists. The prices for components in a promotion supersede any other prices for those components.

For example, if a promotion includes a bundle that allows for free voice mail for wire line service or a 50% discount for wireless service, the administrator can set up the voice mail component for the wire line service with no price and the voice mail component for the wireless service with a 50% discount. When a user creates an order that includes this bundle, the user can view the $0 price for voice mail if the customer wants the wire line service and the 50% discount price for voice mail if the customer wants the wireless service. If voice mail is priced at $10 for each month when it is not part of a promotion, the user does not see this $10 monthly price.

To set up promotion price adjustments for components

1. Navigate to the Administration - Product screen > Product Promotions view.
2. In the Promotions list, select the promotion for which you want to set up adjustments to component prices.
3. Click the Pricing tab.
4. In the Pricing Components list, select a customizable product for which you want to set up adjustments to component prices.

   NOTE:  A check mark displays in the Customizable field for the products that you can customize.

5. Click the Product Name field to display the components for the customizable product.
6. For each component for which you want to set up a price adjustment, select the component, and add a price adjustment record to the Adjustments list. Some fields are described in the following table.

   Field	Comments
   Adjustment Type	Select the type of price adjustment applicable to the component. Options include: Discount Amount, % Discount, Markup Amount, % Markup, and Price Override.
   Adjustment Value	Enter the value of the adjustment. How this value is used depends on the value in the Adjustment Type field: Discount Amount. The adjustment value is subtracted from the component price. % Discount. The adjustment value is a percentage of the component price and is subtracted from the component price. Markup Amount. The adjustment value is added to the component price. % Markup. The adjustment value is a percentage of the component price and is added to the component price. Price Override. The adjustment value is used as the component price and overrides the original component price.
   Maximum Price	Enter the price that the adjusted price cannot exceed.

7. (Optional) Click Verify Adjustments to view the component prices in time intervals after adjustments.