Siebel Communications Guide > Credit Management in Siebel Communications > Process of Creating Account Adjustments or Payment Plans in Siebel Communications (End User) >

Viewing Account Adjustment or Payment Plan Request Outcomes (End User)

Typically, the account adjustments and payment arrangement plans are agreed upon in the back office, either manually or through a system. The back-office system then sends the outcome of the customer request to Siebel Communications.

This task is a step in Process of Creating Account Adjustments or Payment Plans in Siebel Communications (End User).

To view an account adjustment outcome

1. Navigate to the Credit Management screen.
2. In the Credit Alerts list, click the Alert # of a credit alert record.
3. Click the Account Adjustments view tab.
4. In the Account Adjustments list, review the credit management system's response to the adjustment request, specifically the Status, Amount Approved, and Approval Description fields.

   NOTE:  Each adjustment request is accompanied by a single adjustment outcome.

To view a payment arrangement plan outcome

1. Navigate to the Credit Management screen.
2. In the Credit Alerts list, click the Alert # of a credit alert record.
3. Click the Payment Arrangements view tab.
4. Scroll down to the Payment Arrangements Outcome form to view the credit management system's response to the adjustment request.

   Some of the fields are described in the following table.

   Field	Comments
   Installment Amount	Payment amount per installment. This can be either a single payment or multiple installments.
   Interest Charge	Interest owed on the payment arrangement plan. This is calculated by the back-office system.
   Number of Installments	Number of installments. This can be either a single payment or multiple installments.
   Plan Type	Type of payment arrangement plan.
   Status	Outcome of the payment arrangement plan request.
   Total Amount Due	Total owed for bill and accrued interest.