Siebel Communications allows media and communications service providers to manage, synchronize, and coordinate their customers' Internet, call center, field organization, and distribution channel requirements. It is designed to meet the needs of media service and content providers, and wireline, wireless, and Internet service providers. It serves a wide range of customers, from residential consumers to global corporations.

Siebel Communications allows user access to customer data residing in other systems. Using the Siebel eBusiness Application Integration (eAI) functionality, it integrates with billing, operations support systems (OSSs), and enterprise resource planning (ERP) systems.

Siebel eBusiness Applications are designed to work together to provide an integrated Customer Relationship Management (CRM) solution. Siebel Communications allows media and communications companies to implement Siebel modules that include sales, service, and marketing functionality. These modules include Siebel Sales, Siebel Service, Siebel Call Center, Siebel Field Service, and Siebel Configurator.

Siebel Anywhere allows the Siebel system administrator to apply upgrades to Dedicated Web Clients, Mobile Web Clients, and Siebel servers.