Siebel Communications Server Administration Guide > Configuring Advanced Communications Features >

Configuring Remote Transfers and Conferences

You can configure Siebel Communications Server to allow agents to initiate, transfer, and conference voice calls between call centers—with attached data to support screen pops. This capability is supported for Siebel CTI Connect (using Intel NetMerge) and may also apply to other middleware.

NOTE:  For Intel NetMerge, the Call Information Manager server connected to each switch must be configured for multisite operation. For more information, refer to Intel NetMerge documentation provided on Siebel Business Applications Third-Party Bookshelf.

Follow the additional guidelines in this section to implement this functionality.

Siebel Communications Server Administration Guide