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About Resolving Deductions

The key account manager or customer financial service representative is responsible for resolving deductions. Options for resolving deductions include:

  • Rejecting the deduction and recharging the customer (chargeback).
  • Approving the deduction and applying its cost to one or more trade fund allocations.
  • Writing off the deduction.
  • Applying a credit memo.
Siebel Consumer Goods Guide