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Guidelines for Configuring Keyboard Accelerators

Key sequences that resemble the underlying command are useful since they help the user remember the accelerator (for example, "Ctrl+N" for "New Record"). However, it can be beneficial to keep several design considerations in mind to help maximize productivity gains when adding or modifying keyboard accelerators.

For applications running extended mode keyboard enablement, take care not to override native browser functionality that the user community uses regularly. For example, "Ctrl-C" copies a text string to the clipboard in Microsoft Internet Explorer 5.5. This could be a useful feature within the Siebel application browser environment for managing text.

Keep related accelerators grouped as much as possible in terms of mapped key sequences. For example, mapping key sequences that all start with "Ctrl+Alt..." for query management functions can assist users in remembering related accelerators.

Take care not to map frequently used commands to key sequences that are similar to those of commands with severe results. For example, mapping a frequently used command to "Ctrl+Alt+X" may lead to unwanted accidental logouts for users if the "Logout" command is mapped to "Ctrl+Shift+X".

Keyboard accelerators for commands related to the Siebel Communications Server are configured through administrative screens in the application. They are not compiled in the Siebel Repository File using Siebel Tools. Any such accelerators defined through the Siebel Communications Server administrative screens will take precedence over accelerators defined in the Siebel Repository File for identical key sequences.

For more information about Keyboard Accelerators, see Applications Administration Guide.

Configuring Siebel eBusiness Applications