Siebel Energy Guide > Billing in Siebel Energy > Process of Creating Adjustments in Siebel Energy (End User) >

Viewing an Adjustment Request Outcome

Typically, the account adjustments and payment arrangement plans are determined in the back office, either manually or through a system. The back-office system then sends the outcome of the request to Siebel Energy.

End users can view the request outcome as well as view the history of adjustment requests.

This task is a step in Process of Creating Adjustments in Siebel Energy (End User).

To view the outcome of an adjustment request

1. Navigate to the Invoices screen.
2. From the Show drop-down list, select All External Invoices.
3. In the Invoices list, select an invoice.
4. In the Invoices list, drill down on the Invoice # hyperlink.

   The Invoices form appears with the view tabs beneath it.

5. Click the Adjustment Requests view tab.
6. In the Adjustment Request list, review the Amount Approved field.

   These fields show the external billing system's response to the bill repayment plan request. The Status field is updated automatically.

To view the history of adjustment requests

1. Navigate to the Accounts screen.
2. Click the name of an account.
3. Click the Adjustment Requests view tab.

   The Adjustment Requests list displays all adjustment requests that exist for the account.