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Adding a Service Request for a Premise in Siebel Energy (End User)

End users can add a service request by creating a new service request in the Service Request view of the Premises screen.

To add a service request for a premise

  1. Navigate to the Premises screen.
  2. In the Premises list, click the name of a premise.
  3. Click the Service Requests view tab.

    Two Service Requests lists appear. The upper list displays accounts and the lower list displays service requests.

  4. In the upper list, select an account.
  5. In the lower list, add a record and complete the necessary fields.

    Some fields are described in the following table.



    Person handling the service request.


    Ranking to help you prioritize service requests internally. Describes the response your company gives to the service request.

    The Priority ranking does not have to be the same as the severity.


    Severity of the service request or impact on the customer. Describes the seriousness of the problem.

    The Severity ranking does not have to be the same as the priority.

    SR Number

    Unique, system-generated number that identifies the service request.

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