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Siebel Energy Guide > Service Requests and Trouble Tickets in Siebel Energy > Setting up Service Requests and Trouble Tickets in Siebel EnergyAdministrators can create scripts and automate the assignment of trouble tickets, making the CSRs' job easier.
For more information about setting up Siebel Assignment Manager (including rules, criteria, workload, employees, positions, and territories), see Siebel Assignment Manager Administration Guide. |
Siebel Energy Guide |