Siebel Field Service Guide > Charges and Invoices >

Workflows for Charges and Invoices

This section explains the Siebel workflows used for charges and invoices. Workflows automate the business processes associated with charges and invoices.

You can modify these workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.

TIP:   The Field Service Invoice Engine Service was deactivated in Field Service version 7.7. Workflows which reference the Invoice Engine should be updated to reflect this change. For more information on the new business services, see Invoices.

In this section, the workflows are grouped in subsections that correspond to the business processes that they automate. Each subsection describes a workflow process.

This topic includes the following related subtopics:

• Workflow to Create Agreement Charges
• Workflow to Generate All Agreement Charges
• Workflow to Create Conditional Charges
• Workflow to Consolidate Charges
• Workflow to Batch Consolidate Charges
• Running Charges After Charge Consolidation Has Been Performed
• Improving Workflow Performance and Scalability