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Siebel Field Service Guide > Quality > Creating Patch Requests (Release Management End User)The release management team, which may consist of representatives from the major functional groups, tracks the overall health of the product release. They monitor product status and stability. They monitor the development effort's progress through Siebel Quality's reports and charts. They then provide the final recommendations for shipment of the product. The release management group also manages patch requests (PRs). A patch request (PR) is a resolved product issue whose fix must be delivered to a customer prior to the next scheduled release, through a maintenance release. The release management group makes sure that critical issues for which customers need fixes immediately get resolved as maintenance releases. Generating Patch Requests from Change RequestsA member of the release management team generates a PR from a CR. The PR then forms the basis of a maintenance release. To generate a PR, use the procedure that follows. To generate a patch request from a change request
Approving and Shipping Patch RequestsA PR is approved for shipping as a maintenance release in the Patch Requests view, which is used by the release management team. The main groups involved in product development must approve a patch before it can be delivered to a customer. To record approvals and clear a patch for shipping, use the procedure that follows. To approve and ship a patch request
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Siebel Field Service Guide |