Siebel Consumer Goods Handheld Guide > Troubleshooting >

Web Server Timeout Errors

If synchronization times are long due to the size of the database file or the speed of the network connection, your end users may encounter Web server timeout errors and synchronization failures. First try to resolve this problem by reducing the size of your extract and configuring your server performance. You can reduce the size of the extract by fine-tuning filters, or if appropriate filters have already been defined, select ones that will return less data. If after doing this, your end users continue to experience timeout errors, then increase the timeout parameter on IIS for the default Web Server.

Follow the procedure for your platform to change the timeout parameter.

To change the timeout parameter on Windows

  1. From the Start menu, select Programs > Administrative Tools > Internet Services Manager.
  2. From the Internet Information Services window, select the local machine, right-click on the Default Web Site, and select Properties from the pop-up list.
  3. From the Web Site Properties window, select the Web Site tab.
  4. Under the Connections heading, locate the Connection Timeout property and increase the number of seconds.
  5. Click OK.
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