Siebel Service Handheld Guide > Deployment of Siebel Handheld >

Providing Synchronization Security with Secure Sockets Layer

The synchronization data stream can be secured using Secure Sockets Layer (SSL). To employ SSL security:

  • Make sure that a certificate has been created and installed on all Web servers that service handheld synchronization.

Use the following steps to install the root certificate on each handheld device.

To install the root certificate on the handheld device running PPC 2003 or newer

  1. Navigate to the certificate authority server from your desktop computer.
  2. Select the first option (retrieve the CA certificate or certificate revocation list), and click Next.
  3. Click on Download CA certificate.
  4. Click Save, and save as certca.cer on your desktop.
  5. Use ActiveSync to copy the downloaded certificate, certca.cer, from the desktop to the My Documents folder on the handheld device.

    NOTE:  Make sure the certca.cer file is copied into the My Documents folder.

  6. Go to My Documents and tap the certificate icon.

    The certificate should be installed. You can validate it by going to Settings > System > Certificate.

  7. Click the Root tab.

    You should see the new certificate on the list.

  8. Open up a browser and run the following command, substituting the appropriate server name, application name, UserName and Password (in red below).

    https://<SERVERNAME>/<APPLICATION NAME>/start.swe?SWEExtSource=siebelpda&SWEExtCmd=ExecuteLogin&UserName=<USER LOGIN>&Password=<PASSWORD>

  9. When a dialog appears, click Yes.

To complete root certificate installation on PPC 2002 device

  1. From a web browser, navigate to the Microsoft Web site and download and launch the following executable file:


  2. Double-click to open the executable file.

    A list of certificates appears.

  3. Select certca.cer.

    Information for the certca.cer Certificate appears.

  4. Click Install Certificate.
  5. Following successful installation, click OK.
Siebel Service Handheld Guide