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Making Solutions and FAQs Available

Solutions are answers to frequently asked questions (FAQs). Solutions are documented by service agents and call center administrators and are stored in the database. Agents and customers can frequently resolve service issues by searching this knowledge base of solutions.

You can associate a solution with related solutions and resolution documents through the Solutions Administration screen.

A solution can be published internally or externally. Solutions published internally are accessible only by your employees. Solutions published externally are available to Consumer Portal users.

Siebel Life Sciences Portals Guide