Siebel Loyalty Administration Guide > Host Organization's Use of Siebel Loyalty >

Viewing Loyalty Members' Point Balances

A member service representative can view members' point balances:

• To answer members' question about how many points they have.
• To decide whether to change members' tier status, as described in Changing Loyalty Members' Tier Status Manually.

To view a member's point balance

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member # hyperlink.

   The member's balances for point type 1 appears in the member form, in the Available Points, Qualifying Points, and Lifetime Qualifying Points fields.

3. Click the More Info view tab.

   The member's point balances for point types two and three appear in the Points Status sections.