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Siebel Loyalty Administration Guide > Host Organization's Use of Siebel Loyalty > Viewing Loyalty Members' ActivitiesYou can configure the product with Siebel Tools to get a more complete understanding of the members activities by creating an Activity record whenever there are significant actions that affect a member's loyalty account, such as:
Member service representatives can also create activities for members manually. Thus, the member's activities list gives you an overview of what that member has done. |
Siebel Loyalty Administration Guide |