This chapter provides an overview of the general order management process, and introduces the specific concepts and capabilities available through Siebel Order Management.

To administer order management, you should understand product and pricing administration. For more information about product and pricing administration, see Siebel Product Administration Guide and Siebel Pricing Administration Guide.

NOTE:  Many order management features are available in Siebel eSales and Siebel Partner Portal applications. This book focuses on order management features in employee applications such as Siebel Sales and Siebel Call Center. For details about Siebel eSales and Siebel Partner Portal, see Siebel eSales Administration Guide and Siebel Partner Relationship Management Administration Guide.

This chapter covers the following topics:

• About Order Management
• The Order Management Life Cycle
• Scenario for Order Management
• Roadmap for Working with Order Management