Siebel Partner Relationship Management Administration Guide Addendum for Industry Applications > Siebel PRM for Communications, Media, and Energy >

Support for Fraud Management

Fraud occurs when someone uses a service to defraud a consumer, business, or service provider by obtaining free services or services that the individual is not entitled to.

Fraud can be identified in various ways. For example, a consumer may identify fraud on a bill, noting charges for services that were not requested or used. Alternatively, a service provider may identify irregular patterns that may indicate fraud.

The fraud management process involves fraud alerts, which are warnings that a fraud may have been committed.

The back-office system issues a fraud alert by placing the customer on a fraud list, a list of customer accounts that are suspected of or confirmed for fraud. The back-office system may generate multiple lists, classified by categories in descending order of the likelihood of fraud.

To help you resolve cases of suspected or obvious fraud, Siebel PRM for CME allows you to view fraud lists, fraud alerts, fraud-related background information about accounts, and the history of fraud-related activities for an account.

The screens and views of the Partner Manager used for fraud management are identical to those used for this purpose in Siebel Communications, Siebel Media, and Siebel Energy.

The comparable screens and views of the Partner Portal support corresponding functionality for your partners.

For more information, see Siebel eCommunications Guide or Siebel eEnergy Guide.