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Siebel Partner Relationship Management Administration Guide > Managing Service Requests > About Managing Service RequestsThis chapter describes scenarios that are examples of how you might use Siebel PRM to manage service requests. You can use Siebel PRM to manage two types of service requests:
These scenarios cover a number of methods to manage each type of service request. To reduce the number of service requests you receive, you can create a repository of FAQs, solutions, and SmartScripts to help partners solve customers' problems and their own problems without logging service requests. |
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Siebel Partner Relationship Management Administration Guide |