Siebel Remote and Replication Manager Administration Guide > Troubleshooting Remote and Replication Manager > Troubleshooting Synchronization Manager >

FAQ: Long Initialization/Synchronization Times

When you receive the CSSSISDockFgetACKMsg msg error during initialization or synchronization there are basically two cases to differentiate:

1. You are working in a network environment.

   In this case the error might have occurred due to very heavy network traffic.

2. You are working over a phone line.

   In this case one possible reason could be an unstable telephone line.

   • If possible, you should try different telephone lines.
   • Another reason could also be a bad modem, either on the client side or the server side.
   • In either case, work with your IT department to troubleshoot the problem.