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Factors That Determine Calendar Synchronization


Assuming that the administrator has enabled synchronization for the relevant user, then whether or not a calendar record is synchronized depends on the following factors:

  • The synchronization level that the administrator sets (Full Sync, Export Only, or None).
  • Whether or not the SSSE administrator has configured the InboundCalendarOnly parameter to implement one-way synchronization of calendar items from Microsoft Exchange to the Siebel application. For information on the InboundCalendarOnly parameter, see Implementing Import-Only Synchronization of Calendar Records.
  • The value of the following configuration parameters, which the administrator also sets:
    • ExtractStartDate (in MM/DD/YYYY format)
    • ExtractStartDateFormat

      If a nonrepeating calendar item has a Planned Completion Date that is earlier than the value of the ExtractStartDate parameter, that item is not synchronized. If a repeating calendar item has no ending date, or an ending date that is later than the value of the ExtractStartDate parameter, then that item is synchronized.

      NOTE:  The Extract State Date parameter applies only to initial extracts, and not to subsequent extract cycles. Therefore, after the initial extract, if a user edits a calendar record in Microsoft Outlook, it is synchronized, even if it has a completion date before the Extract Start Date.

      For information on setting the extract start date, see Setting Initial Extract Start Dates for Users.

  • Whether a calendar record that is created in the Siebel application has a Planned Start and Completion date (a Siebel calendar record without these dates will not synchronize with Microsoft Exchange
  • Whether a calendar record that is created in the Siebel application has Display In set to Calendar and Activities (this Display In value is required for synchronization)
  • Whether or not the Opt-in feature or the Ignore private records feature is enabled for calendar records originating in Microsoft Outlook. For information on these features, see About Using the Opt-in Feature and About the Ignore Private Records Feature.
  • Whether the user archives his or her Exchange calendar records. The process of archiving an Exchange record, whether automatic or manual, stores the record externally and deletes the record from the active data store. SSSE treats this operation as a deletion in Microsoft Outlook, which can lead to the deletion of the corresponding Siebel record at the next synchronization unless your administrator has specified a value for the ArchiveGracePeriod parameter. For further information, see Configuring Support for Items Archived in Microsoft Outlook.
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About Using SSSE with Calendar Records

Siebel Server Sync Guide