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About Creating, Modifying, or Deleting an Appointment

You can add a new appointment, change an existing appointment, or remove an appointment in either the Siebel application or Microsoft Outlook. Synchronization is automatic except in the following instances:

• If your administrator has enabled the Opt-in feature, you must enter a valid value in the Category field to indicate that the task is to be synchronized. For additional information, seeAbout Using the Opt-in Feature.
• If you select the Private check box for the record, and if the administrator has enabled the Ignore private records option for the Calendar domain, the record is not synchronized. For additional information, see About the Ignore Private Records Feature.

Automatic or manual archiving of a Microsoft Outlook appointment stores the record externally and deletes the record from the active data store. SSSE treats this operation as a deletion in Microsoft Outlook, which typically leads to the deletion of the corresponding Siebel record at the next synchronization unless your administrator has specified a value for the ArchiveGracePeriod parameter. For further information, see Configuring Support for Items Archived in Microsoft Outlook.

In the specific case where the Owner adds a contact attendee to an appointment in the Siebel application, or removes a contact attendee from an appointment in the Siebel application, the change is synchronized with the participant lists of the corresponding Microsoft Exchange calendar items for all sync-enabled participants.

NOTE:  If an Owner removes a participant from a recurring appointment in Microsoft Exchange, the change is not synchronized with the Siebel application, but neither does the older Siebel data overwrite the change in Microsoft Exchange. If the Owner changes appointment header information (such as Start Date, End Date, and Description) in Exchange, these header changes are synchronized with the Siebel application.

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About Using SSSE with Calendar Records