Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools > Installing the Siebel Web Server Extension >

Troubleshooting SWSE Installation

This section provides suggestions for troubleshooting problems you may encounter when installing the SWSE.

Problem: After installation, when launching the Siebel Web Client, a message appears, stating:

Page Cannot be displayed

Cause: Virtual directories were not installed or configured properly.

Solution: Use the following procedure to resolve the problem.

1. Refresh the connection between your browser and the Web site.
2. Make sure that the Local Path for the virtual directories is correct. This path should be the following:

   SWSE_ROOT\PUBLIC\language

3. If you are trying to test a self-created virtual directory, make sure that you added the sweiis.dll parameter to your virtual directory, because this parameter allows communication with the Siebel Server. For information, see Creating Custom Virtual Directories.
4. Make sure that the AnonUserName specified in the eapps.cfg file is also specified in the database with the correct responsibilities. Otherwise, you cannot access the home page.
5. Make sure that the connect string for the Siebel application is correct. It should be defined similar to the following (where load balancing is not deployed):

   ConnectString = siebel.TCPIP.none.none://SiebelServerHost:2321/EnterpriseServerName/ProductNameObjMgr_language

Problem: Your Siebel application hangs or times out.

Cause: Appropriate parameters are not available within the [default] section of the eapps.cfg file for the Siebel Business Application.

Solution: Make sure that the defaults section of the eapps.cfg file contains valid username, HTTPPort, and HTTPSPort values.

Problem: After stopping the IIS Administration Services, an error message appears:

The service did not respond to the start or control request in a timely fashion

Cause: Stopping the IIS Administration Service from Component Services in the Windows Control Panel creates an error.

Solution: Open a DOS command window and issue the following command to release all resources used by services, such as inetinfo.exe and dllhost.exe:

IISRESET /START

If, after doing this, you still cannot start the Siebel applications, you must restart the machine.

Problem: Inability to access the Siebel Web Client. The browser status bar may display errors, such as SWESubmitOnEnter is undefined, and the login page may appear to hang. Or, the Siebel Web Client login page does not display properly; for example, images may be missing.

Cause: The IWAM and IUSR user accounts do not have proper permissions to the SWSE_ROOT\public\lang directory.

Solution: Stop the Web server. Grant the IWAM and IUSR user accounts write permission to the SWSE_ROOT directory and its subdirectories, including SWSE_ROOT\public\lang. Restart the Web server.