Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >

Administering Response Groups

For KB and Catalog Administration, you must first make sure that the response group references the Catalog that you want Smart Answer to use to categorize your messages. Second, you must make sure that your Smart Answer input argument is enabled.

If you create a catalog with a name other than KB or you have two response groups monitoring two different KBs of different names, you need to specify that catalog name in the Response Group input argument Catalog Name.

Also, if you create a profile other than the default profile of SA Email Response, you need to specify the profile name in the Smart Answer Profile input argument.

NOTE:  You can only have two Response Groups monitoring two different KBs if you have two Siebel Servers each with its own Smart Answer Manager server component.

To administer response groups

1. Navigate to Site Map > Communications Administration > All Response Groups.
2. Select the Smart Answer Response Group, then click the Input Arguments view tab.
3. Make sure that Enable Smart Answer Input Argument is enabled. (Enable Smart Answer = TRUE)

   The default Knowledge Base value is KB. If the name of your catalog is KB, you do not need to specify a Catalog input argument. Now when you start your Communications Inbound Manager task with this response group, all emails sent to a profile monitored by this response group will be sent to the categorization engine for categorization by Smart Answer.

To add an input argument to the response group

1. Navigate to Site Map > Communications Administration > All Response Groups, then query for your response group.
2. Click the Input Arguments view tab, then click New.
3. Add an input argument called "Enable Smart Answer" and enter "TRUE" in the value field.

To specify a catalog name other than KB

1. Navigate to Site Map > Communications Administration > All Response Groups.
2. Select the Smart Answer Response Group, then click the Input Arguments view tab.
3. Add the Catalog Name process property.

   You will only perform this step if you have multiple (KB files) or if you want to call your catalog something other than KB. For more information, see Smart Answer Setup.

   1. In the Name field, type Catalog Name.
   2. In the Value field, type the KB catalog name.

      Use the name of the KB catalog that you used when you enabled the Smart Answer server component.

4. Add the Smart Answer Profile name.
   1. In the name field type "Smart Answer Profile."
   2. In the Value field, type the actual name of your profile.

      NOTE:  You will only do this if you do not use the default profile name.

      If you have multiple KB files or multiple profiles, repeat this procedure for each KB file.