Upgrade Guide for DB2 UDB for z/OS > Database and UI Upgrade Planning >

Important Upgrade Planning Resources

Upgrades: All upgrades.

Environments: All environments.

This topic lists important publications and resources for performing an upgrade. Review these as part of the upgrade planning process.

Product Documentation

Oracle's Siebel product documentation is collectively called the Siebel Bookshelf. The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Siebel Installation and Deployment Documentation

The following publications are meant to be used in concert with installation or deployment of the Siebel application and can be found on Siebel Bookshelf:

• Implementing Siebel Business Applications on DB2 UDB for z/OS
• Deployment Planning Guide
• Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools
• Siebel Installation Guide for UNIX: Servers, Mobile Web Clients, Tools
• Going Live with Siebel Business Applications for information about how to migrate customizations from the development environment to the production environment
• Siebel System Administration Guide for details on how to administer, maintain, and expand your Siebel Servers
• Security Guide for Siebel Business Applications
• Performance Tuning Guide
• Configuring Siebel Business Applications for information about configuring Siebel Business Applications in Siebel Tools
• 6.2.1 upgrades only: Planning an Upgrade to Siebel 7 for information about upgrading to the Siebel 7 data model for the first time
• 6.2.1 upgrades only: Siebel Connector for SAP/R3 to obtain Siebel 6.2.1 upgrade instructions specific to this connector

Oracle Technology Network

This site contains the following:

• Siebel Bookshelf. A searchable collection of Oracle's Siebel product documentation.
• Siebel System Requirements and Supported Platforms on Oracle Technology Network. This document is the definitive list of system requirements and supported third-party products.

My Oracle Support

This site provides search access to Bulletins (previously published as Siebel Technical Notes) Alerts, Fix Packs, Release Notes, Maintenance Release Guides, and more:

• Release Notes. Siebel Release Notes on My Oracle Support contain late-breaking information that this guide does not yet include.
• Maintenance Release Guides. Maintenance Release Guides contain important information about updates to applications in maintenance releases. See the applicable Siebel Maintenance Release Guide on My Oracle Support.
• Bulletins and Alerts. Bulletins and Alerts provide important information on specific upgrade issues. Bulletins related to upgrade issues are located on My Oracle Support.

  477833.1 (Article ID) on My Oracle Support (previously published as Siebel Alert 1002) and 478177.1 (Article ID) on My Oracle Support (previously published as Siebel Alert 1179) are master Alerts particularly important to all upgrades. References to these and other Alerts and Bulletins are integrated throughout the guide.

• Troubleshooting. Troubleshooting documents contain information about how to troubleshoot common upgrade issues such as error messages encountered during the upgrade process, and other unwanted behavior in Oracle's Siebel applications. Troubleshooting documents can be found for a variety of upgrade issues, including error messages found in upgrade logs. For more information, browse troubleshooting content on My Oracle Support.

Technical Account Manager

If you need assistance planning your upgrade or encounter problems during the upgrade, your Technical Account Manager can advise you on how best to use available Siebel resources.

Siebel Expert Services

Siebel Expert Services offers detailed implementation planning and technical consulting services. They also provide rapid response and resolution for critical technical issues affecting Siebel deployments. For further information, see About Using Siebel Expert Services.