Siebel Universal Queuing Administration Guide >

Interfacing with Siebel Universal Queuing

This chapter describes how to use the Universal Queuing business service to access functions in Siebel Universal Queuing.

Business services represent functionality that is encapsulated in a named service, for which methods can be called by the Siebel application. Many types of Siebel eBusiness Applications functionality, including Universal Queuing functionality, can be accessed as methods of Siebel-provided business services.

For more information about working with Siebel business services, refer to:

  • Siebel Communications Server Administration Guide
  • Siebel Business Process Designer Administration Guide
  • Siebel Tools Reference
  • Siebel Tools Online Help
Siebel Universal Queuing Administration Guide