Siebel Universal Queuing Administration Guide > Overview of Siebel Universal Queuing > Using Siebel Universal Queuing with Other Siebel Modules >

Siebel Server Requirements for Siebel Universal Queuing

In order to use Siebel Universal Queuing, you must have the following Siebel Server components enabled and running:

• Communications Session Manager (CommSessionMgr). Supports multichannel user-interactive sessions for agents using the communications toolbar for voice, email, or other types of work items. This Siebel Communications Server component belongs to the Communications Management component group. For more information, see Siebel Universal Queuing and Siebel Communications Server.
• Communications Inbound Manager (CommInboundMgr). Processes inbound work items, including voice or email work items that are to be routed using Siebel Universal Queuing. This Siebel Communications Server component belongs to the Communications Management component group. For more information, see Siebel Universal Queuing and Siebel Communications Server.
• EAI Object Manager. This server component, part of the Siebel eBusiness Application Integration technology suite, provides the mechanism by which the Siebel Universal Queuing routing engine communicates with the Siebel application, over HTTP. For more information, refer to Overview: Siebel eBusiness Application Integration Volume I and related documentation.

For more information about configuring connections from the Siebel Universal Queuing routing engine to these server components, see Configuring Siebel Universal Queuing.