This guide describes how to install and configure Siebel Universal Queuing for use with your Siebel applications. This book will be useful primarily to people whose title or job description matches one of the following:
Call Center Administrators |
Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts. |
Communications Developers |
Persons who may integrate a third party universal queuing engine for use with Siebel applications using the Siebel Universal Queuing application programming interface. |
Database Administrators |
Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management. |
Siebel Application Administrators |
Persons responsible for planning, setting up, and maintaining Siebel applications. |
Siebel Application Developers |
Persons who plan, implement, and configure Siebel applications, possibly adding new functionality. |
Siebel System Administrators |
Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications. |
The book is organized to present information in a sequence corresponding to the order in which you are likely to install and configure Siebel Universal Queuing. The book contains:
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