Siebel Email Response Administration Guide > Overview of Siebel Email Response >

Siebel Email Response Features

This section presents an overview of the following Siebel Email Response features:

• Understanding the Communications Inbound Receiver (CIR) and Communications Inbound Processor (CIP) Server Components
• Using Siebel Email Response Analytics
• Creating Secure Sockets Layer (SSL) Connections for SMTP and POP3 Drivers
• Processing Structured and Unstructured Messages
• Processing Responses Based on Service-Level Agreements (SLAs)
• Using Siebel Business Process Designer and Routing and Queuing Methods
• Using the Spell Check Feature
• Analyzing Email Content with Siebel Smart Answer (Optional Module)
• Associating Multiple Organizations with Siebel Email Response
• Identifying Contacts by Email Addresses
• Receiving Email with the Smart Character Set