Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > Bill Pay Page for Siebel eBanking and eBrokerage >

Unenrolling a Customer

Call center agents can unenroll customers.

To unenroll a customer

1. In Siebel eFinance, navigate to the Service Requests screen.
2. From the Show drop-down list, select All Service Requests.
3. Select the service request that was used to authorize the customer's accounts.
4. Click the hyperlink in the SR Number field.
5. From the Show drop-down list, select Bill Pay Log In.
6. Click Unenroll.