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Siebel eService Administration Guide Addendum for Industry Applications > Siebel Insurance eService > Setting Up Provider Search for Siebel Insurance eServiceA user with the role of Healthcare Member can search for providers contracting with the health plan by clicking the Provider Search hyperlink in the Customer Services applet, selecting the enrolled product, and clicking the Find Provider icon. The customer sets search criteria such as specialty or location. The result list includes providers that fit all of the criteria. Only providers in the database that are listed as contracted providers for a health product are included in the list of providers or in the provider search list for that product. Criteria that customers enter into text fields should not use quotes. Text strings in a field can use AND, OR, or NOT as connectors. Criteria can contain wildcards. The asterisk (*) is a wildcard for any string, and the question mark (?) is a wildcard for any character. For example, searching on The detailed procedures for setting up provider search are given in Siebel eHealthcare Guide. The main steps are summarized here, with the addition of information specific to Siebel Insurance eService.
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Siebel eService Administration Guide Addendum for Industry Applications |