3 Testing the Connector

After you deploy the connector, you must test it to ensure that it functions as expected.

This chapter contains the following sections:

• Running Test Cases

• Troubleshooting

Running Test Cases

This section provides information about running test cases on the connector.

You can use the troubleshooting utility to directly use the connector for identifying the cause of problems associated with connecting to the target system server and performing basic operations on the target system.

From the JavaTasks directory, in which the xlBMCRemedy.jar file is present, perform the following tests:

• Create a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar CREATE serverName portNo userName password formName lastname fullname type status supportstaff notificationmethod
  
  

  For example:

  java -jar xlBMCRemedy.jar CREATE 172.19.16.77 0 Demo "" SHR:People black "steve dock" 1 1 1 1
  
  

• Update a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar DELETE serverName portNo userName password formName
  
  

• Update the password for a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar UPDATE serverName portNo userName password formName ModifiedFieldId NewValue
  
  

• Delete a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar UPDATEPASSWORD serverName portNo userName password formName NewPassword ConfirmPassword
  
  

Troubleshooting

The following table lists solutions to some commonly encountered errors associated with the connector.

Problem Description	Solution
Oracle Identity Manager cannot establish a connection with the BMC server.	Ensure that the BMC Remedy User Management server is running. Ensure that Oracle Identity Manager is working (that is, the database is running). Ensure that all the adapters have been compiled. Examine the Oracle Identity Manager record (from the IT Resources form). Ensure that values for all the IT resource parameters have been correctly specified.
Operation Fail Message is displayed on the Oracle Identity Manager Administrative and User Console.	Ensure that the values for the various attributes do not contain delimiter characters (white space). Ensure that the attribute values do not exceed the allowable length.