Oracle® Identity Manager Connector Guide for Novell GroupWise Release 9.0.1 Part Number B31125-01 |
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After you deploy the connector, you must test it to ensure that it functions as expected.
This chapter contains the following sections:
This section discusses test cases that you can perform by using the troubleshooting utility.
You can use the troubleshooting utility to directly use the connector for identifying the cause of problems associated with connecting to the target system server and performing basic operations on the target system.
The troubleshooting utility should be extracted to a directory. This utility consists of the components described in the "Files and Directories That Comprise the Connector" section.
When you extract the troubleshooting utility, you must ensure that all the files in the troubleshooting
directory are retained in the same directory.
Before you can use the troubleshooting utility, you must set the required values in the config.properties
file. This file is in the xellerate_home
\xellerate\groupwise
\troubleshoot
directory. The following table describes the sections of this file.
Section Name | Information |
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Novell GroupWise Connection Parameters | Connection parameters required to connect to the Novell GroupWise system |
Novell eDirectory Connection Parameters | Connection parameters required to connect to the Novell eDirectory system |
Create User | Values requited to create a user |
Modify User | Values required to modify a user |
Delete User | DN of the user to be deleted |
If required, edit the log4j.properties
file to specify the location of the log file.
Run the appropriate batch file to test the creation, modification, and deletion of users in Novell GroupWise as follows:
Create a user.
Double-click the testcreate.bat
file. Then, check if the user is created in Novell GroupWise with the details given in the config.properties
file. If you run this BAT file from the command window, then the User_Creation_Successful
message is displayed.
Modify the user.
Double-click the testmodify.bat
file. Then, check if the user is modified in Novell GroupWise with the details given in the config.properties
file. If you run this BAT file from the command window, then the User_Modification_Successful
message is displayed.
Delete the user.
Double-click the testdelete.bat
file. Then, check if the user is deleted in GroupWise with the details given in the config.properties
file. If you run this BAT file from the command window, then the User_Deletion_Successful
message is displayed.
This section provides solutions to the following commonly encountered errors associated with the connector:
The following are steps to resolve remote method invocation errors:
Verify that the GroupWise XRM
IT resource has the right URL value.
In the remote manager form, ensure that the Running check box is selected for the GroupWise XRM
IT resource. If it is not selected, then the remote manager may not be running.
Errors discussed in this section are divided into the following categories:
Common Response Codes for All Use Cases
The errors discussed in the following table correspond to common response codes for all use cases.
Problem Description | Solution |
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Oracle Identity Manager cannot establish a connection with Novell eDirectory.
Returned Error Message: Unable to communicate with the eDirectory server Returned Error Code:
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Target not available.
Returned Error Message: eDirectory server is probably unavailable Returned Error Code:
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Authentication error
Returned Error Message: Unable to authenticate to the eDirectory server Returned Error Code:
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Naming error
Returned Error Message: Naming exception occurred while trying to connect to the eDirectory server Returned Error Code:
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Check if the specified Novell eDirectory connection values (in the eDirectory IT Resource IT resource) are correct. |
Oracle Identity Manager cannot establish a connection to Novell Directory Services (NDS).
Returned Error Message: NDS Connection failed Returned Error Code:
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Oracle Identity Manager cannot establish a connection to Novell Directory Services (NDS).
Returned Error Message: Invalid NDS eDirectory credentials Returned Error Code:
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Oracle Identity Manager cannot establish a connection to GroupWise.
Returned Error Message: Failed to create instance of GroupWise class Returned Error Code:
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Oracle Identity Manager cannot establish a connection to Novell Directory Services (NDS) or GroupWise.
Returned Error Message: Invalid eDirectory Tree Returned Error Code:
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Check if the given Novell GroupWise connection values (especially the eDirectory Tree in the GroupWise IT Resource IT resource) are correct. |
Oracle Identity Manager cannot establish a connection to GroupWise.
Returned Error Message: Invalid Domain DN or Path Returned Error Code:
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JNI out of memory.
Returned Error Message: JNI Out of memory error Returned Error Code:
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JNI has run out of memory. Increase JVM memory on the server on which the remote manager is installed. |
Internal error has occurred
Returned Error Message: An internal error has occurred in GroupWise. Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Invalid argument
Returned Error Message: Invalid arguments passed to method Returned Error Code:
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Check if the given Novell GroupWise connection values (especially the eDirectory Port, which has a numeric value in the GroupWise IT Resource IT resource) are correct. |
User commit failed
Returned Error Message: User commit failed Returned Error Code:
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Required information missing
Returned Error Message: Empty or null arguments were passed for mandatory fields or for connection information Returned Error Code:
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The required information also includes other process data, such as the user ID. |
User not present
Returned Error Message: User does not exist Returned Error Code:
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The specified user ID does not exist in Novell eDirectory. |
Mailbox not present
Returned Error Message: Mailbox does not exist Returned Error Code:
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The specified mailbox does not exist in Novell GroupWise. |
Mailbox already present
Returned Error Message: Mailbox already exists Returned Error Code:
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The specified mailbox already exists in Novell GroupWise. |
PostOffice not present
Returned Error Message: PostOffice does not exist Returned Error Code:
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The specified post office does not exist in Novell GroupWise. |
Distribution List not present
Returned Error Message: Distribution List does not exist Returned Error Code:
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The specified distribution list does not exist in Novell GroupWise. |
Nickname not present
Returned Error Message: Nickname does not exist Returned Error Code:
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The specified nickname does not exist in Novell GroupWise. |
Use Case-Specific Response Codes
The errors discussed in the following table correspond to response codes that are specific to use cases. For all the errors listed in the table, you have to review the log file to determine the exact error.
Problem Description | Solutions |
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Oracle Identity Manager cannot create a user or mailbox in Novell GroupWise.
Returned Error Message: Create Mailbox failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot delete a user or mailbox in Novell GroupWise.
Returned Error Message: Delete Mailbox failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot disable a user or mailbox in Novell GroupWise.
Returned Error Message: Disable Mailbox failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot add a nickname to the user.
Returned Error Message: Nickname add failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error.
A nickname already exists for the specified user. |
Oracle Identity Manager cannot remove the nickname of a user.
Returned Error Message: Nickname remove failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot add a user to a distribution list.
Returned Error Message: Add user to distribution list failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot remove a user from a distribution list.
Returned Error Message: Remove user from distribution list failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot reset the password of a user.
Returned Error Message: Password reset failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot move a user to the specified post office.
Returned Error Message: Move user to postoffice failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error. |
Oracle Identity Manager cannot modify an attribute of a user.
Returned Error Message: User attribute modify failed Returned Error Code:
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Some unknown error has occurred. Review the log file to determine the exact error.
The specified attribute name may be invalid. |