3 Testing and Troubleshooting

After you deploy the connector, you must test it to ensure that it functions as expected. This chapter discusses the following topics related to connector testing:

• Testing the Connector

• Troubleshooting

Testing the Connector

You can use the troubleshooting utility to identify the cause of problems associated with connecting to the target system and performing basic operations on the target system.

To the troubleshooting utility, in a command window, change to the OIM_home\xellerate\JavaTasks directory, in which the xlBMCRemedy.jar file is present. Then, perform the following tests:

• Create a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar CREATE serverName portNo userName password formName lastname fullname type status supportstaff notificationmethod
  
  

  For example:

  java -jar xlBMCRemedy.jar CREATE 172.19.16.77 0 Demo "" SHR:People jodoe "john doe" 1 1 1 1
  
  

• Update a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar UPDATE serverName portNo userName password formName ModifiedFieldId NewValue
  
  

• Update the password of a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar UPDATEPASSWORD serverName portNo userName password formName NewPassword ConfirmPassword
  
  

• Delete a BMC Remedy User Management user as follows:

  java -jar xlBMCRemedy.jar DELETE serverName portNo userName password formName
  

Troubleshooting

The following table lists solutions to some commonly encountered errors associated with the connector.

Problem Description	Solution
Oracle Identity Manager cannot establish a connection with the BMC server.	Ensure that the BMC Remedy User Management server is running. Ensure that Oracle Identity Manager is running. Ensure that all the adapters have been compiled. Use the IT Resources form to examine the Oracle Identity Manager record. Ensure that values for all the IT resource parameters have been correctly specified.
The Operation Failed message is displayed on the Oracle Identity Manager Administrative and User Console.	Ensure that the values for the various attributes do not contain delimiter characters (white space). Ensure that the attribute values do not exceed the allowable length.