This chapter covers how to work with accounts in Siebel applications. It includes the following topics:

• About Accounts
• Scenario for Accounts in Siebel Sales
• Scenario for Accounts in Siebel Call Center
• Creating an Account
• Associating a Contact with an Account
• Associating an Activity with an Account
• Associating an Opportunity with an Account
• Assessing an Account
• Synchronizing Account Information with External Systems
• Viewing Account Credit Profiles