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Using ESP Methodology to Manage Accounts

Siebel Enterprise Selling Process (ESP) software provides support for the Enterprise Selling Process methodology from Siebel MultiChannel Services. The software module allows account teams to better make use of the ESP account management methodology to penetrate, cover, and grow large strategic accounts— especially global accounts. Using the software, sales professionals can be more effective at identifying the customer's business drivers and initiatives, uncovering opportunities in key business and service units, developing global account strategies, managing key executive and partner relationships, and coordinating team activities.

The Siebel Enterprise Selling Process software module provides the following features:

• Support for the Enterprise Selling Process methodology
• An overview of Account Plan Highlights, such as the goal, the value proposition, and the critical success factors for driving business in the account
• A set of objectives for driving business in the account and an action plan for achieving each objective
• Analysis of the offerings that address each business and service unit's needs, along with the associated revenue from Installed Base, Current, and Potential Opportunities
• Automatic creation of an organization chart that visually shows an analysis of key players and their relationships
• Automatic creation of ESP reports including the Account Map and Account Plan