Siebel Applications Administration Guide > Configuring the Inbox >

Setting Up Inbox Links to Views and SmartScripts

Administrators can specify that the Name hyperlink of Inbox items links to a particular view. Administrators can change the destination view or add a new destination view. For example, if some users do not have responsibilities to see the current destination view, you can add a destination view that they can see.

You can associate multiple views with an Item type. You assign a sequence number to each view. When users drill down on the Item hyperlink in the Inbox, the view that is displayed is the first view in the sequence that they have access to, based on their responsibilities.

You can also specify a SmartScript to run when users click the Name hyperlink. SmartScripts are primarily used for ESS integration with Inbox, for example, an ESS Summary Form SmartScript.

This task is a step in Process of Setting Up and Configuring Inbox.

NOTE:  If you have set a Name Drilldown action, then view records you set up are ignored.

To set up views and SmartScripts for an Inbox type

1. Navigate to the Administration - Inbox screen > All Inbox Types view.
2. In the Inbox Types list, select a record, and then click the Views view tab.
3. In the Views list, create a new record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   View	Select the view to display when users drill down on an Inbox item. Make sure that the view that you enter belongs to the Business Object specified for the Inbox type. For ESS, use the EmpSS Form Player view.
   Sequence #	Enter the sequence in which to make views available to the user.
   SmartScript	Select the SmartScript to run in the view.