The Opportunities screen allows you to manage and track information associated with a potential revenue-generating event. Opportunity workflows allow managers to manage opportunities by tracking potential high-income opportunities, informing managers about sales teams actions regarding an opportunity, and notifying sales team when an opportunity meets a set of criteria.

This chapter covers setting up and managing opportunity workflows. It includes the following topics:

• About Opportunity Workflows
• Setting Up Opportunity Notification Workflows
• Activating the Opportunity Notification Workflow Processes and Policies
• Activating the Opportunity Notification Workflow Processes and Policies
• Rerouting an Opportunity Using Workflows
• Modifying Opportunity Workflows
• Setting Up the Get Manager Email