This chapter is about the Web services which enable you to access the Siebel database from Microsoft Excel and Microsoft Word.

• About Web Services for Microsoft Applications
• About the Excel Web Service
• About the Word Web Service
• Seed Data for Excel and Word Web Services
• Prerequisites for Connecting Templates to Siebel EAI
• Process of Configuring Excel Web Service
• Downloading the Template for the Excel Web Service
• Connecting the Excel Template to Siebel EAI
• Using the Excel Web Service
• Process of Configuring Word Web Service
• Downloading the Template for the Word Web Service
• Connecting the Word Template to Siebel EAI
• Process of Using Word Web Service to Perform a Mail Merge
• Getting the Data for a Mail Merge From the Siebel Database
• Refining Recipients for a Mail Merge
• Refining the Message for a Mail Merge
• Previewing Messages for a Mail Merge
• Printing or Sending Mail Merge Messages
• Logging Messages as a Siebel Activity