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Example of Enabling an Assignment Object for Skills

This topic is part of Configuring Assignment Objects.

This topic gives one example of enabling skills for an assignment object. You may use this feature differently, depending on your business model.

The following procedure explains how to enable skills for the Service Request assignment object.

To enable skills for the Contact assignment object

1. Start Siebel Tools.
2. Select the assignment object for which you want to enable skills.
   1. In the Object Explorer, click Workflow Policy Object, and then in the Workflow Policy Objects list, query for Contact.
   2. In the Object Explorer, click Assignment Object.
3. Lock the project for the Contact assignment object by choosing Tools, then Lock Project (Alt+L).

   A pencil icon appears next to the Name field to indicate that the object's project is locked.

4. In the Assignment Objects list (or Properties window), enter values for the fields in the following table.

   Field	Description
   Skill Table	S_CON_SKILL
   Skill Item Table	S_CON_SKILL_IT