Siebel Assignment Manager Administration Guide > Assignment Rule Administration for Delegated Assignment >
Process of Inheriting and Refining Delegated Assignment Rules
To inherit and refine delegated assignment rules, you perform the following tasks:
- Inherit an assignment rule.
For a procedure, see Inheriting Delegated Assignment Rules.
- Add criteria to the inherited assignment rule by either creating new criteria or applying criteria templates.
For information about:
- Add candidates to the assignment rule.
For information about adding candidates, see Choosing a Candidate as the Primary Assignee.
|